Refund policy

Return policy

We offer a 100-day return policy, which means you have 100 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must meet the following conditions:

For brand new shirts: the item must be unworn, unused, and in its original packaging. Original manufacturer tags must still be attached.

For vintage or pre-owned shirts: the item must be returned in the same condition as received. As vintage items may not carry original retail tags, the tag requirement does not apply to vintage mystery shirt orders. Please note that general signs of age or wear that were present at the time of delivery are not grounds for return.

A receipt or proof of purchase is required for all returns.

How to request a return

Before shipping your return, you must first request it via our return portal: Returns & Cancellations

This step is required so we can process your return correctly and match it to your order. Returns that are shipped without first being requested through the return portal cannot be processed properly and may result in manual errors or delays in your refund.

Return Address:
Johanna Naberstraat 10
1827LA Alkmaar
The Netherlands

Return shipping costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly sent.

 

Refunds

Once we have received and inspected your return, we will notify you of the outcome within 5 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@myballerbox.com.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately at info@myballerbox.com if your item is defective, damaged, or incorrect. We will evaluate the issue and resolve it as quickly as possible.

 

Exceptions — non-returnable items

The following items cannot be returned: gift cards and personalised or custom orders. These exclusions do not apply to standard mystery shirt orders, which are eligible for return under the 100-day policy regardless of whether they were purchased at full or reduced price.

 

Exchanges

The fastest way to exchange an item is to return it through the return portal and place a new order once your return is accepted.

 

European Union — 14-day cooling off period

If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, in accordance with EU consumer law. The item must be returned in the same condition as received. This right applies in addition to our 100-day return policy.

 

Questions

For any questions about your return, please contact us at info@myballerbox.com.